SMTP Configuration

[Fred]

Hello,

I have tried setting gmail smtp but it doesn’t work.
Does anyone have a solution?

For information :
Multitech MTCDT-246A Firmware 5.1.6

server : smtp.gmail.com
Port : 465 and 587
login / paswword : same as gmail web page

Thank you for your help

[Mike McNeil]

Hello Fred,
I believe gmail is considering the MTCDT device a less secure device and not allowing it access to the gmail server.
I would recommend modifying your gmail account to allow less secure devices/app. Another option may be to install a signed and/or secure certificate.
If you have further questions, feel free to create a case at:
https://support.multitech.com
Regards,
Mike

[Fred]

Hello Mike,

Thank for your help.

This is what I did, I changed my Gmail account to allow less secure devices / apps but it doesn’t work. Regarding the certificates I don’t see how to do it.

Regards,
Fred

[Jeff Hatch]

Hello Fred,

Configuring full SMTP AUTH and/or SMTPS (TLS) are not currently supported with the mPower SMTP feature. Google’s mail servers have required AUTH and the authentication requires an “administrator account” and not a user account, ie. your @gmail.com cannot be used.

There is also another possible way to use gmail by using a Static IP on the router. I have not worked through the steps to get a Multitech device to work with gmail as a SMTP relay. Someone at http://support.multitech.com/ might know.

Jeff

[Mike McNeil]

Hello Fred,
Actually, I just tested this with a MTCDT and it did work, so you must have something else going on or a setup issue with your device?
– Did you fill in both Email and Username with your @gmail account?
– I used port 465.
– Are you using Cellular, Ethernet or WiFi as your WAN transport?
– If Cellular, do you have a valid SIM and are you getting Carrier?
– Are you using mPower 5.1.6 or mLinux 5.1.6?
– Can you go to Admin > Debug and ping http://www.google.com?
It may be best for you to create a Support Case if the above isn’t working for you.
Regards,
Mike

[Author]

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