problem with new sim card

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  • April 20, 2013 at 2:26 pm #2911
    Steve Down
    Participant

    mtscm-g-f4-ip modem. recently activated new sim cards with rogers wireless.

    upon connecting I can enter at commands with no problem. after about 30 seconds the modem responds with a 3 byte sequence 1A 62 FA .

    this sequence repeats constantly and the modem stops responding. the modem also occassionally sends a

    +WIND: 13

    +CSQ: 99,99

    if i use an older sim, this problem disappears. do I need to configure this sim card?

    April 22, 2013 at 4:35 pm #4516
    Lonny Knudson
    Blocked

    Hi Steve,

    The only known resolution for this issue is to get Rogers to issue you a 3G (non-LTE) SIM card. The cellular radio (SierraWireless/Wavecom Q24Plus) used on the -F4 products was obsolete before this issue was discovered. If you have any trouble getting someone at Rogers to issue a 3G SIM, please open a support ticket ( http://support.multitech.com ) and we should be able to provide some additional assistance.

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