PPP fails

[Miguel Ángel]

Hi,

I’ve a problem with MTCDP-H5 and PPP connection. The ppp connection works correctly (when the MTCDP-H5 starts), but after a period of several days fails (lost connection and interface ppp down). If I run the script in this scenario, ppp connection does not work.

I’ve tried doing a software reboot (/sbin/reboot) but does not work, the problem with ppp connection persist. Finally, to return to work properly I need to unplug/plug the electric power of MTCDP-H5.

Is there any solution?

• This topic was modified 10 years, 9 months ago by Miguel Ángel.

[Bryan Tran]

Hi Miguel,

Can you post the log when it is working, when it fails, and when you do soft reboot and it’s still not working ? You may need to enable ‘debug’ option in the options file to see more debug messages.

If the logs are too large, you may want to create a support case and attach them to the case.

https://support.multitech.com/support/

Thanks,

BT

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