multitech stuck on red light

[GatewayIOT]

hi guys

I have multitech ip67, i tried to flash firmware on it, during reboot it stuck on red light, it does not work anymore, what is the problem? and how to solve it please ?

[Darrik Spaude]

Hi,

Which model is it?

Which firmware is programmed into the IP67 gateway (AEP/mPower or mLinux) and which version?

Which LED is red?

See page 17-18 in this guide if it is the MTCDTIP-x-26x family: https://www.multitech.com/documents/publications/manuals/S000665.pdf

If L1 is red, it CAN mean that it has 1 bar of signal strength on the cellular radio (if using AEP/mPower) but not connected (radio CD is off) or 3 bars if L2 is red AND green.

[GatewayIOT]

multitech ip67 MTCDTIP LEU1. praviously the device had an mpower firmware, I made a firmware flash upgrade to become full mlinux 5.0.0 . then I was trying to upgrade it to mpower firmware and during reboot the st stuck on red light (the “st” ) . pr green, L1 off , L2 off , ST RED.

seems that i can not access to it anymore. . why this happened, and how to can be solved?

[GatewayIOT]

@Darrik Spaude

[Mike McNeil]

Customer has created a Support Portal case regarding this issue.
Regards.

[Author]

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