Inbound Fax Routing

[Thomas Packert]

Hello,

We have a new FaxFinder IP 8 channel server arriving and new EtherFax Service.

We will configure the FaxFind to send the faxes to an SFTP server.

I want to use Jitterbit Harmony to move the faxes from the FaxFinder to Salesforce.com as an attachment on a new task. I want to use the incoming fax number to lookup the customer and associate the task with the customer, otherwise a catchall bucket.

After a quick read of the Incoming Fax APi, It looks like we will use the GET function to return a list of the incoming faxes and then loop through them to then do the lookups and then move the attachment from the SFTP server to Salesforce.com.

Seems straightforward, has anybody done this already?

Thanks in advance,

Tom

[Thomas Packert]

I have been exploring the API for the inbound faxes. But the Remote ID that is returned in the results is whatever is programmed into the sending fax machine. Is there an API to get the Caller ID of the sending fax. The FaxFinder UI shows the sending fax number in addition to the remote ID.

curl -X GET –user admin:****** https://********/ffws/v1/inbound_log?include_call_info=true

• This reply was modified 8 years, 5 months ago by Thomas Packert.

[Thomas Packert]

Also the Call Log does not seem to return results.

FF440 Firmware 3.5.2

curl -X GET –user admin:**** https://********/ffws/v1/call_log
<?xml version=”1.0″ encoding=”UTF-8″?>
<response>
<message>Success</message>

</response>

• This reply was modified 8 years, 5 months ago by Thomas Packert.

[Carol Almquist]

You are correct. The current Call Log fails to return results. It will work if you specify a limit.

curl -X GET –user admin:**** https://********/ffws/v1/call_log?limit=10

This will be fixed in the next release. Sorry for any inconvenience this may have caused.

Regards,
Carol Almquist

[Carol Almquist]

The next release will also have caller name/number in the call_log and inbound_log responses.

–Carol

[Thomas Packert]

OK – thank you for the response – Is there an ETA for the next release?

[Carol Almquist]

Next release will be in Q4.

[Thomas Packert]

Q4 = Q4 2016 = Oct to Dec 2016?

• This reply was modified 8 years, 5 months ago by Thomas Packert.

[Carol Almquist]

Yes, Oct – Dec 2016.

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