Disabled – SIM Inactive

[Mark Ferris]

Greetings,

I keep seeing this error:

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Modem 6:

SIM Status Disabled – SIM Inactive

Signal Strength 20

Messages in Inbox 0

Messages Sent 1082

Modem 7

SIM Status Disabled – SIM Inactive

Signal Strength 21

Messages in Inbox 0

Messages Sent 2157

Modem 8

SIM Status Disabled – SIM Inactive

Signal Strength 0 (weak signal)

Messages in Inbox 0

Messages Sent 803

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The rest of the modems are currently at 2800 sent messages and I see the Disabled – SIM Inactive error on modem 1 thru 5 occasionally too but they go back to enabled mode in a minute or two; these modems have not started back up and are not sending. I have to restart the box to get them to say enabled when they go into this mode. Modem 8 is the worst and it says 0 signal; I reset the sim and checked the antennae connection.

Any ideas on what I am doing wrong?

Thanks,

Mark

[Mark Ferris]

I reset modem 6 and 7 in the tools menu and they are sending again now. Looks like I need to write a tool to sense that and reset modem. Modem 8 is still an issue and requires me to restart the entire unit to get it to work. Any ideas would be great. Thanks.

[Jeff Blees]

Hi Mark,

I see you have opened support case 5025011 with us. My first re-action is one based physical location of the unit, the antenna’s and interference. I will update the support case with additional details and recommendations.

Sincerely

Jeff Blees

Engineering Technician

[Shelveen Singh]

I am having the same issue and i have even moved the system

i am in the US…i have tried T-mobile and att sim cards.

I still get sim card disabled-inactive message.

Restarting the modem and the whole machine doesnt solve my issue.

Please help…my phone number is 951.208.8600

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