Can't connect devices to Cloud

[Pablo Carquin]

Hi, i have a MultiTech Conduit® IP67 Base Station
MTCDTIP-L4N1-266A-915
I was able to connect the gateway, but not the devices
I have configured the gateway as Basic Station
i have the keys in local keys
the devices appears in https://192.168.2.1/api/loraNetwork/whitelist, but not appears in https://192.168.2.1/api/lora/config ):

The device is a Qualcosonic W1

[Jason Reiss]

Basic Station does no use local keys, they only work with network server mode.
All packets are sent to the remote network server configured with basic station.
The end-devices need to be provisioned with the remote network service.

There is an updated firmware that will hide the rest of the LoRaWAN menu items when packet forwarder or basic station is selected.

Sorry for any inconvenience.

[Pablo Carquin]

Ok do I have to configure it in Cloud Key store?

[Pablo Carquin]

Help me to configure please, i have multiple devices but 0 connections ): , only the gateway connection

[Jason Reiss]

What LoRaWAN network service have you configured basic station to connect to?

| I was able to connect the gateway, but not the devices

You may want to create a support case to share your configuration and logs with our team, support.multitech.com.

[Pablo Carquin]

I connected to AWS IoT for LoRaWAN, i connect the gateway,
but the devices do not connect, in the logs not listed join actions,
the devices when we connect them locally if they connected to the gateway,
but the problem arose when we connected with the cloud,
I think the multitech provider in LATAM configured the device for Network server, but not for basic station,
Could you help me to make a correct configuration of Basic Station towards AWS? I followed the manual given by multitech , but it still doesn’t connect me, manual:
https://www.multitech.com/documents/publications/marketing-guides/MultiTech_Getting_Started_Guide_for_AWS_LoRaWAN.pdf

[Jason Reiss]

The device DevEUI and AppKeys would need to be added to AWS LoRaWAN services.

Is there a gateway status in the AWS cloud that shows the gateway is connected?

I suggest creating a ticket at support.multitech.com for further help.

[Pablo Carquin]

Yes, appears connected and appears Last uplink received

[Jason Reiss]

If gateway is connected and uplinks are received, there should be no further gateway configuration needed.

An end-device may need to be limited to only 8 channels to help join.
Default may have 64 channels enabled.

What end-device are you trying to connect?
What firmware or library is being used?
Have you added the device to the AWS network server?

[Pablo Carquin]

end device is = Qualcosonic W1
Firmware = 5.3.7 (updated today)
Yes i added the device with the keys ( we have 100 devices)

(An end-device may need to be limited to only 8 channels to help join.
Default may have 64 channels enabled) How can I do that?

[Jason Reiss]

What region are have you configured the gateway for?
8 channel configuration would only help a US915 or AU915 device.

Do you have a manual for the device?

[Pablo Carquin]

AU 915
this is the device https://www.bellflowsystems.co.uk/qalcosonic-w1-ultrasonic-water-meter-dn15.html

[Jason Reiss]

Do you see uplinks from the device?
Did it work when you configured the local network server?

[Pablo Carquin]

no uplinks, only in server mode, in basic station nothing

[Jason Reiss]

What frequencies did you see in server mode?
What Frequency Sub Band was configured for server mode?

The frequencies are sent to the gateway from the AWS network server when basic station mode is used. Is there configuration available for the gateway in AWS?

I did not see a device manual on the linked page. You may need to contact the device manufacturer.

[Pablo Carquin]

i see 915.200, 916.200, 916.600, 915.600, 916.400, 921.800
yes the frequencies configuration is aviaiable for the gateway in AWS in aws i put AU 915 CLASS A
sorry here is the manual https://www.ambiductor.se/nedladdning/qalcosonic-w1/english?download=287

[Pablo Carquin]

Please if you have time for a meeting today I would appreciate it very much, in 1:30 i have a meet with a other expert,
you could join if you want

[Pablo Carquin]

hello friend, compiled logs of 3 days… is there someone I can send them to?, please

[Jason Reiss]

I suggest creating a ticket at support.multitech.com for further help.

See section 3.4.4 Register the Device
https://www.multitech.com/documents/publications/marketing-guides/MultiTech_Getting_Started_Guide_for_AWS_LoRaWAN.pdf

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