Failed to retrieve attachment… and cover page

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  • #2545
    Erich Timkar
    Participant

    I’m trying post the following(obfuscated) XML to the our Fax Finder server to send a fax.

    <?xml version="1.0" encoding="UTF-8"?>
    <schedule_fax>
    <cover_page>
    <subject></subject>
    <comment>testing</comment>
    <url>http://192.168.168.240/ffws/v1/data/cover_pages/mts_template1.pdf</url>
    </cover_page>
    <recipient>
    <fax_number>8885551212</fax_number>
    <organization>This Organization</organization>
    <name>Scott Recipient</name>
    </recipient>
    <sender>
    <fax_number>8885551212</fax_number>
    <name>Sender Name</name>
    </sender>
    <attachment>
    <location>external</location>
    <url>http://s3.amazonaws.com/some_buck/......</url>
    </attachment>
    <schedule_all_at></schedule_all_at>
    </schedule_fax>

    and I’m getting the following response.

    <response>
    <message>failed to retrieve attachment: failed to retrieve cover page: 403</message>
    </response>

    I’ve verified that the the user and pass are authenticating correctly. I’ve also verified that the external URL is, indeed accessible.

    Am I missing something here?

    UPDATE: I’m working with model FF230 and Version 2.1.0

    #3114
    Jesse Gilles
    Blocked

    Perhaps the URL to the cover page in your example incorrect?

    Are you able to download the cover page using the URL provided? I noticed the IP address was 192.168.168.240 and thought that could be a possible typo…

    If you are able to download the external attachment, perhaps try scheduling without a cover page to see if the issue is indeed related to your cover page URL and not the external attachment.

    #3115
    Erich Timkar
    Participant

    Thanks, I’ll give it try.

    #3116
    Erich Timkar
    Participant

    I made some headway on this. I’m referencing an s3 authenticated s3 url

    For example..

    http://s3.amazonaws.com/somebucket/attachments/254823/1304952778.3027512861-0.pdf?AWSAccessKeyId=AKIAJXIIZDXHMCIO5WWA&Expires=1304954232&Signature=a8aO5yugg4k10FpKjRn0xHlZFxc%3D

    I’ve been able to reference public URL’s within Amazon and I’ve verified that the resource is available from a we browser. Again, it’s throwing a 403 denied error.

    On a related note, any thoughts on adding redirect support for referencing external url’s

Viewing 4 posts - 1 through 4 (of 4 total)
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