Tagged: Disabled, SIM Inactive
Shelveen Singh.
Mark FerrisGreetings,
I keep seeing this error:
Modem 6:
SIM Status Disabled – SIM Inactive
Signal Strength 20
Messages in Inbox 0
Messages Sent 1082
Modem 7
SIM Status Disabled – SIM Inactive
Signal Strength 21
Messages in Inbox 0
Messages Sent 2157
Modem 8
SIM Status Disabled – SIM Inactive
Signal Strength 0 (weak signal)
Messages in Inbox 0
Messages Sent 803
The rest of the modems are currently at 2800 sent messages and I see the Disabled – SIM Inactive error on modem 1 thru 5 occasionally too but they go back to enabled mode in a minute or two; these modems have not started back up and are not sending. I have to restart the box to get them to say enabled when they go into this mode. Modem 8 is the worst and it says 0 signal; I reset the sim and checked the antennae connection.
Any ideas on what I am doing wrong?
Thanks,
Mark
Mark FerrisI reset modem 6 and 7 in the tools menu and they are sending again now. Looks like I need to write a tool to sense that and reset modem. Modem 8 is still an issue and requires me to restart the entire unit to get it to work. Any ideas would be great. Thanks.
Jeff BleesHi Mark,
I see you have opened support case 5025011 with us. My first re-action is one based physical location of the unit, the antenna’s and interference. I will update the support case with additional details and recommendations.
Sincerely
Jeff Blees
Engineering Technician
Shelveen SinghI am having the same issue and i have even moved the system
i am in the US…i have tried T-mobile and att sim cards.
I still get sim card disabled-inactive message.
Restarting the modem and the whole machine doesnt solve my issue.
Please help…my phone number is 951.208.8600