MTCAP: Device logs on deviceHQ

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  • October 5, 2017 at 8:34 am #21088
    MEDRICK AUCLAIR
    Participant

    Hi,

    I have already played with Conduit AEP models, and discovered your deviceHQ service, that is very nice.
    I am also playing with your mtcap models, and I have upgraded it to 3.3.9 and started annexcd client.
    It works well, I now see my MTCAP device, but when I try to change settings to upload device logs to deviceHQ (nice feature :-)), it tells me

    The following devices do not support device log requests. Device logs scheduling options will not be applied. Support for device logs can be enabled by upgrading device firmware.

    What can I do, as I currently have the latest release? Is it currently under development?

    Best regards

    October 5, 2017 at 8:36 am #21089
    MEDRICK AUCLAIR
    Participant

    I have just double checked and seen that there is a 3.3.13 version. Does this version enable support for device logs?

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